Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must not be soiled with sweat, dirt or any elements.
• Your item needs to contain the original packing slip that came with your shipment. (or proof of purchase)

How do I properly submit my request for a return or refund?

Make sure to fill out all fields in the form below to confirm your request. Only returns/refunds that are submitted with an Order Number will be reviewed for return or refund.

PLEASE NOTE: We understand that there are times when the customer orders a specific item and then decides to exchange it for another size or different item. When this occurs, please note that you (the customer) will be responsible for the full shipping cost for returning the original item to Monsta Clothing. Once we receive your item, Monsta Clothing will cover the shipping back to you.

This policy only applies to domestic US customers. Any international orders that require a return, you (customer) will be required to cover the entire cost of goods to Monsta Clothing as well as the international return shipment from Monsta Clothing back to you.

If the cost of the replacement product is less than the original product, Monsta Clothing will subtract the difference from the return shipping cost.

In the rare case that Monsta Clothing makes the error when shipping out your product (it could happen…we are human. lol), all we would need is for you to fill out the return/refund online form.

Returns and Exchanges Form

Refunds

• You have 30 calendar days to return an item, from the date you received it, for a full refund of the product.

• To be eligible for a refund, your item must be unused and in the same condition that you received it.
• Your item must not be soiled with sweat, dirt or any elements.
• Your item needs to contain the original packing slip that came with your shipment. (or proof of purchase)

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

PLEASE NOTE: The refunded amount will ONLY be the total amount of the product itself. The shipping cost will always be through a third party so shipping costs will NOT be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.