Returns and Refunds Policy
Regarding Clearance and Flash Sale Items
For all products purchased from the CLEARANCE or FLASH SALE sections:All purchases of SALE items are final. No Returns, Refunds, or Exchanges are allowed on this item. Please note that if you attempt to return a product that is classified as a SALE item, the product will be considered "Abandoned on Arrival."
Returns
• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must not be soiled with sweat, dirt or any elements.
• Your item needs to contain the original packing slip that came with your shipment. (or proof of purchase).
Please note we do not supply return labels for exchanges or returns unless Monsta Clothing is at fault by sending out the wrong item or a damaged item etc.
Monsta Clothing Company will enforce a 20% restocking fee (on the original purchase price for any items that are returned) under the following circumstance:
• If more than one item, in the same exact SKU number, including color is ordered but multiple sizes are ordered. Basically buying two identical items (besides sizing) to determine how you like your product to fit and returning the other.
• If there is nothing wrong with the product and the customer has buyers remorse and decides to return the item by no fault of Monsta Clothing.
• PLUS NOTE: All return shipping is 100% the responsibility of the customer and will not be refunded for the examples listed above.
How do I properly submit my request for a return or refund?
Make sure to fill out all fields in the form below to confirm your request. Only returns/refunds that are submitted with an Order Number will be reviewed for return or refund.
PLEASE NOTE: We understand that there are times when the customer orders a specific item and then decides to exchange it for another size or different item. When this occurs, please note that you (the customer) will be responsible for the full shipping cost for returning the original item to Monsta Clothing.
This policy only applies to domestic US customers. Any international orders that require a return, you (customer) will be required to cover the entire cost of goods to Monsta Clothing as well as the international return shipment from Monsta Clothing back to you.
If the cost of the replacement product is less than the original product, Monsta Clothing will subtract the difference from the return shipping cost.
In the rare case that Monsta Clothing makes the error when shipping out your product (it could happen…we are human. lol), all we would need is for you to fill out the return/refund online form.
Refunds
You have 30 calendar days to return an item, from the date you received it, for a full refund of the product.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Your item must not be soiled with sweat, dirt or any elements.
Your item needs to contain the original packing slip that came with your shipment. (or proof of purchase)
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
PLEASE NOTE: The refunded amount will ONLY be the total amount of the product itself. The shipping cost will always be through a third party so shipping costs will NOT be refunded.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.