Please allow 24 hours for processing
Larger orders, and other events can sometimes lead to increased processing time. Monsta Clothing Co. uses the United Parcel Service (UPS) (Ground) & FedEx (FedEx) & United States Postal Service (USPS) Priority Mail (2 to 4 days) options for all domestic shipments.
*** All orders placed close to holiday season, is not guaranteed to arrive on time by both UPS and USPS and FEDEX. Ordering during this timeframe is at customers risk. Any packages that are lost in shipping transit (after they have left the hands of Monsta Clothing) and are lost due to USPS and UPS and FEDEX, Monsta Clothing is not responsible for replacement of products. Customer assumes responsibility of shipping loss by choosing UPS and/or USPS and/or FEDEX. *** Allow 24-48 hrs for initial order processing (not including weekends or holidays). All orders placed after 7 AM (EST) are considered placed the following business day (That means that they will ship the next business day). The only thing that would change your ship date would be if there are any products that are currently out of stock. With our re-stocking orders, we will notify you that your order has been slightly delayed and is being currently processed for shipment once the new re-orders come out of production. We will always make maximum efforts to have shipments go out as soon as they come out of production, which in most cases is not that much of a delay (an average of one to two weeks at most). We will then notify you once your shipment has been sent out so you can know when to expect your products. As always, thank you for your support.
Tracking Information for Orders:
***PLEASE NOTE: All domestic US orders can be tracked with both USPS and UPS and FEDEX. Tracking information will be emailed to you once your order has moved from "PROCESSING" to "SHIPPED". *** [UPS option]: When ordering from us using the United Parcel Service (UPS), we send you an email with a confirmation of shipment. As part of this email, you will need to look for the "Delivery Confirmation" This will be a long number that you will be able to enter in at UPS.com. Once on the homepage, go to the "Track & Confirm" link and enter your number. All info that is available will be displayed here.
[USPS option]: When ordering from us using the United States Postal Service (USPS), we send you an email with a confirmation of shipment. As part of this email, you will need to look for the "Delivery Confirmation" This will be a long number that you will be able to enter in at USPS.com. Once on the homepage, go to the "Track & Confirm" link and enter your number. All info that is available will be displayed here.
International Shipping:
For international orders, Monsta Clothing uses the United States Postal Service (USPS). You, as our valued Monsta Nation member, now have some options on how to get your shipment to you. Please remember that all delivery times are based on an estimator and we are not responsible for shipments that take longer than stated. We can only give you the terms by which the USPS determine shipping time. *** Please note that once your package leaves the United States borders, Monsta Clothing is not responsible for packages being lost entering other countries or being vandalized or stolen at borders or customs office of entering country. Buyer takes responsibility for package once it leaves the US borders and is entering their own country. Also note that you (the customer) are responsible for all customs charges that are due when you receive your package. Each individual country has there own duties rates for incoming merchandise purchased outside of your country. So if you are concerned about paying your customs fees, you will need to contact your local government customs department to learn more. Monsta Clothing will not be responsible for any customs fee that are due.
***Please note: All customs fees are the responsibility of the customer and these fees are not included in the online price, as customs vary from Country to Country we have no way to calculate these fees ahead of time). Monsta Clothing will allow up to 60 days for all USPS international packages to arrive at final destination before any investigation will begin. Although we have never had a package that has not arrived at its final destination, the customer assumes all responsibility and risk once the shipment leaves U.S. borders. Monsta Clothing does not have any way to track the package after it leaves the USA. BUYER BEWARE.*** For international orders, Monsta Clothing also offers the United Parcel Service (UPS). You, as our valued Monsta Nation member, now have some options on how to get your shipment to you. Please remember that all delivery times are based on an estimator and we are not responsible for shipments that take longer than stated. We can only give you the terms by which the USPS determine shipping time.
*** Please note that the UPS is the only option that we have that provides tracking for your international package.*** Monsta Clothing is not responsible for packages being lost entering other countries or being vandalized or stolen at borders or customs office of entering country. Buyer takes responsibility for package once it leaves the US borders and is entering their own country. Also note that you (the customer) are responsible for all customs charges that are due when you receive your package. Each individual country has there own duties rates for incoming merchandise purchased outside of your country. So if you are concerned about paying your customs fees, you will need to contact your local government customs department to learn more. Monsta Clothing Co. will not be responsible for any customs fee that are due.
Your Shipping Options are as followed:
(UPS) Worldwide Express Plus
• Second business day delivery by 9:00 a.m. to the United States and Canada • Delivery in two to three business days by 9:00 a.m. to major business centers in Europe • Day-definite delivery by 9:00 a.m. to other destinations worldwide • Export Destinations: More than 30 countries in Asia, Europe, and North America • Benefits: Ideal when your shipment must be there for the start of the business day. Priority handling every step of the way for added peace of mind. • International Tracking is available with this service
(UPS) Worldwide Express
• Delivery by 10:30 a.m. or 12:00 noon • Delivery by the next business day to Canada and for documents to Mexico • Second business day delivery to Europe and Latin America • Delivery within two or three business days to Asia • Export Destinations: To over 60 countries and territories • Benefits: Door-to-door service with in-house customs clearance. Up to three delivery attempts. • International Tracking is available with this service
(UPS) Worldwide Saver
• Delivery by end of day • Next business day delivery to Canada and for documents to Mexico • Delivery in two business days to Europe and Latin America • Delivery in two or three business days to Asia • Export Destinations: To 215 countries and territories • Benefits: Door-to-door service with in-house customs clearance. Up to three delivery attempts. • International Tracking is available with this service
(UPS) Worldwide Expedited
• Delivery in two business days to Canada • Delivery in two or three business days to Mexico • Delivery in three or four days to Europe • Delivery in four or five days to Asia and Latin America • Export Destinations: More than 60 countries and territories • Benefits: Door-to-door service with in-house customs clearance. Up to three delivery attempts. • International Tracking is available with this service
(USPS) Global Express Guaranteed
• 1-3 days with date-certain service • International transportation and delivery by FedEx Express • No Tracking available for this service
(USPS) Express Mail International
• 3-5 days • Date-certain service to Australia, China, Hong Kong, South Korea, Japan, Great Britain, and Spain • No Tracking available for this service
(USPS) Priority Mail International
• 2 weeks (at a base standard - this can vary depending on location) • There are no tracking services or insurance with this base service. So please note that Monsta Clothing is not responsible for lost or stolen packages with this service option. Since there is no way for the USPS to track a package once it leaves the United States, it is up to the third-party carriers that deliver to each country to finish the final delivery of all international packages.*** Ship at your own risk. *** • No Tracking available for this service
Special Shipping Notes:
• Please note that some back-order products can take an additional 2-3 weeks from ordering date. Also note, that the option of shipping you chose (when initially ordering your products) will be the option used when completing your order when all back-order items come in. Monsta Clothing will not assume the cost for accelerated shipping terms due to back-orders. Monsta Clothing Co. reserves the right to hold off on shipping partial orders until all back-order items have come in. This also applies to international orders as well. If customer would like to assume the cost of partial shipments to receive their order as it comes out of back-order status, then Monsta Clothing will assist in this process to help, you, the customer. • Please also note: For any orders that take longer to deliver (longer than the estimates time given by either UPS or USPS), Monsta Clothing will not process and investigation until 30 days after the product has shipped. Due to the fact that deliveries can vary from time-to-time and products most always show up a day or so later, we have a policy that we do not process any claims for lost products until after 30 days from actual shipping date. Once the package has clearing not arrived at it's final destination, we will then contact you regarding replacement order or refund.
